FAQ

We're sorry to hear that your professional's service didn't live up to your expectations. Your happiness is our goal. That's why we have our HDPRO Satisfaction Guarantee. If you’re not happy, we’ll work to make it right. We set high standards, and all the professionals on our platform are meant to provide quality service. Please be sure to rate your professional, so that our system won't match you with them again. If you'd like, you can also reach out to our customer experience team for assistance. Please provide as much detail as you are able.

You should never have to deal with uncertainty around your booking experience, and we apologize for the lapse in service. You can use the form below to get in touch with our customer experience team; we aim to respond to urgent issues like this within minutes. Again, our apologies. We hope you'll give us a chance to make this right.

Our customer experience team uses email to handle the majority of cases. Our support team is available 24 hours a day, 7 days a week, and we usually get back to you in just a few hours! The more detailed you are in your request, the faster we'll be able to help you.